EBIFour.com > Debugging Clarify Errors > Error Installing Windows Service

Logs Directory Missing During Windows Service Install

Clarify Scenario:

During the Cleo Clarify 5.1.20 Windows Service install, we incurred an error where the system cannot find specified path.

Clarify Issue:

During the Cleo Clarify install process, there is a bug where a directory is not created.

Clarify Deployment Error:

Cleo clarify 5.1.20 Windows Service install logs folder not present screenshot

The error "The system cannot find the path specified." indicates that it cannot find the logs folder that it is trying to write to.

Clarify Resolution:

To resolve this issue we needed to browse to the following file location:
In this service folder you will need to create a folder named logs (all lowercase).

By: on