> > Cleo Server Kaspersky Error

Server Not Starting Due to Kaspersky Internet Security

Clarify Scenario:


Cleo Clarify Server was running at one point and after restarting the machine, Clarify Server would not start.

Clarify Issue:

I was unable to start the server manually and I saw it was not a permissions issue.
I was able to start the Postgres database manually and then subsequently start Clarify, but only manually.
Everything runs as normal otherwise. It seems something was stopping Clarify from launching its own Postgres database.



Log of Warehouse Server Error:

The Postgre database service will not start automtically. Below is error 2018-10-15 12:06:19,115 ERROR [com.extol.application.util.j2ee.BootStrap] com.extol.base.BootException: No Response From Database
Exception detail:
com.extol.base.BootException: No Response From Database
at com.extol.ebi.runtime.system.db.PostgresUtility.startDatabase(PostgresUtility.java:99)
at com.extol.application.build.PostgreSQLBootStrategy.startDatabase(PostgreSQLBootStrategy.java:33)
at com.extol.application.util.j2ee.BootStrap.startInitialServices(BootStrap.java:986)
at com.extol.application.util.j2ee.BootStrap.initializeDatabaseAndShare(BootStrap.java:660)
at com.extol.application.util.j2ee.BootStrap.initialize(BootStrap.java:349)
at com.extol.ebi.runtime.Application.start(Application.java:85)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

Clarify Resolution:

In task manager, a certain program caught my eye called Kaspersky Internet Security. This may very well be preventing Clarify from starting correctly. We could see in the Event Viewer that Kapersky was not happy with Postgre.


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